Popular fitness app 1Fit, known for its affordable access to diverse fitness classes like Pilates, bouldering, swimming, and gym workouts, has abruptly ceased operations in Malaysia, leaving thousands of users in the lurch.
The Kazakhstan-based startup, which had gained traction for its flexible membership model, announced its closure due to insufficient funds, sparking frustration among subscribers.
The notice was published on the company's Instagram page on 13th June, shocking users across the country.
Hello everyone,
As of June 13, 2025, due to insufficient funding, we will be initiating a formal liquidation process to wind down operations and settle obligations.

What This Means for You:
• No new bookings or purchases are available right now.
• If you have unused membership, please request a refund via the link in our bio.
• All refund requests will be processed in strict queue order and subject to available funds, in accordance with the liquidation procedure.
We’re truly sorry for the inconvenience and deeply appreciate your understanding and support during this transition.
— With gratitude,
The 1Fit Malaysia Team
Some users who paid RM2,500 for a 15-month membership expressed dismay after only using the service for 2.5 months. Many reported substantial losses and have submitted refund requests, but are still waiting for further updates.
Social media has been abuzz with outrage, with netizens criticizing 1Fit for continuing to sell expensive annual memberships, some costing over RM2,000, while allegedly aware of its impending shutdown the next day. One user even commented, "It’s unacceptable that 1Fit incentivized KOLs to recruit new members despite knowing they were closing. This is a blatant disregard for consumer rights".
The company’s aggressive expansion into Malaysia, backed by a reported RM23 million investment, failed to secure further funding, leading to its sudden exit. Posts on X reflect the sentiment, with users like @hazlijohar calling the closure "unacceptable" and @EkonomiRakyatMY noting the financial strain behind the decision.
1Fit’s closure follows a similar pattern to its abrupt exit from Mexico in April 2025, where financial difficulties and security concerns were cited. Affected Malaysian users are now exploring collective action to seek refunds, mirroring responses in other markets.
Maria Lourdes
